Privacy Policy
Effective Date: January 12th, 2025

This Privacy Policy (the "Policy") outlines how personal information ("Personal Information") provided by buyers ("Buyers") is collected, used, shared, and protected when Buyers visit or use our website (the "Website"). By using the Website, Buyers agree to the practices described in this Policy.

Definitions

Website:
An online platform operated by DE-KITO GROUP OU that allows Licensed Buyers to place orders and arrange delivery of products supplied by licensed third-party manufacturers.

Goods:
Medical aesthetic, beauty, or skincare products manufactured and supplied by licensed third-party manufacturers and made available through the Website.

Order:
A request placed by the Buyer on the Website for the purchase of Goods and related delivery services.

Delivery:
The shipment of Goods by third-party manufacturers and logistics providers to the destination specified by the Buyer.

Buyer:
A Licensed individual (18 years or older) or a legal entity that registers on the Website and provides Personal Information to place an Order.

Recipient:
The individual or entity designated to receive the Goods, which may be the Buyer or a third party.

Seller / Data Controller:
DE-KITO GROUP OU, the entity responsible for operating and managing the Website and acting as the Data Controller for Personal Information collected through the Website. The Seller provides administrative, coordination, payment-confirmation, and customer-support services only and does not manufacture, verify, store, or physically distribute Goods.

Personal Information:
Information that identifies or can reasonably be linked to an individual, such as name, email address, phone number, IP address, or other identifying data.

Collected Information

We collect Personal Information necessary to operate the Website and provide services effectively:

Contact Information

Examples: Name, phone number, email address
Purpose: Order processing, customer service, communication
Source: Provided directly by the Buyer

Device & Usage Information

Examples: IP address, browser type, time zone, pages visited
Purpose: Website functionality, analytics, security
Source: Automatically collected via cookies and similar technologies

Payment Information

Examples: Transaction references and payment confirmation details
Purpose: Payment processing and order confirmation
Source: Processed securely via third-party payment processors

We do not store full credit card or banking details on our servers.

Communication Records

Examples: Emails, messages, or calls with customer support
Purpose: Issue resolution and service improvement

Shopping Activity

Examples: Products viewed, added to cart, or purchased
Purpose: Order processing and service optimisation

Submitted Content

Examples: Reviews, photos, videos
Purpose: Customer engagement and marketing (with consent)

Cookies

  • remember preferences
  • analyse Website usage
  • improve performance

Buyers can manage cookies through their browser settings.

How Information Is Collected

  • Direct input by Buyers
  • Automated technologies (cookies, log files)
  • Third-party services (analytics, payment processors)
  • Social media platforms based on user interaction

How We Use Your Information

  • Order processing and payment confirmation
  • Customer support and communication
  • Website analytics and improvement
  • Marketing communications (where permitted)
  • Fraud prevention and security
  • Legal and regulatory compliance

Sharing Personal Information

  • Service Providers: payment processors, analytics providers, logistics and fulfilment partners
  • Marketing Platforms: advertising and promotions
  • Legal Authorities: where required by law

We do not sell Personal Information to third parties.

Buyers’ Privacy Choices

  • Marketing Emails: unsubscribe via email links
  • Cookies: manage via browser settings
  • Data Requests: request access, correction, or deletion

Children

The Website is not intended for individuals under 18. If Personal Information of a minor is identified, it will be removed promptly.

Your Rights (GDPR & CCPA)

  • access your data
  • correct inaccurate data
  • request deletion
  • request data portability

Requests can be submitted via email.

Retention

Personal Information is retained only as long as necessary to fulfil Orders and meet legal and regulatory obligations.

Deletion requests can be made at any time.

Changes to This Policy

We may update this Policy periodically. The Effective Date reflects the latest version.

Contact Us

Email: info@dekitogroup.com
Phone / WhatsApp: +372 5360 2282

If you are dissatisfied with our response, you may contact your local data protection authority.